Product & Craftsmanship
Each Maira Atelier bag is lovingly handcrafted by skilled artisans who specialise in luxury leatherwork. Their passion and precision shine through in every stitch, fold, and finish. We collaborate closely with trusted workshops that share our commitment to intention, quality, and timeless design ensuring every piece is as exceptional as the person who carries it.
We use full-grain calf leather, one of the highest quality available chosen for its soft feel, rich texture, and remarkable durability. From day one, it feels luxurious. Over time, it becomes uniquely yours, taking on a character and depth that reflect your life and how you live it.
This isn’t leather that wears out, it wears in. It’s an investment in something you’ll carry for years, and love more with every use.
A soft cloth and gentle leather conditioner go a long way in keeping your leather looking its best. When not in use, store your item in its dust bag, and avoid overfilling to help maintain its perfect shape.
Orders & Shipping
Once your order ships, we’ll send you a confirmation email with tracking details so you can follow its journey every step of the way.
Wherever you are, we’ll deliver at no extra cost. Delivery times may vary based on your location, but customs fees are always covered, so there are no surprises at checkout or on arrival.
We ship quickly so you can start enjoying your order sooner.
- 2–4 business days, with next-day delivery available upon request
- Typically delivered in 5–10 business days
Wherever it’s going, we’ll keep you updated every step of the way.
Returns & Exchanges
We accept returns within 30 days of delivery, as long as the item is unused and in its original condition. If it’s not quite right, we’ll make it easy to send it back.
For full details, please see our Refund Policy. If you need help, email us at hello@mairaatelier.com with your order number, and we’ll guide you through the process.
Need a different size or style? Exchanges are possible within 30 days, as long as the item is in new, unused condition. Just email us at hello@mairaatelier.com, and we’ll guide you through the process.
Customer Support
Have a question or need support? You can reach us anytime at hello@mairaatelier.com or via WhatsApp at +44 7457 427223. We typically respond within 24 hours.
If your order hasn’t shipped yet, we’re happy to update the delivery address. Please email us as soon as possible at hello@mairaatelier.com to make the change.
Simply email us at hello@mairaatelier.com or message us on WhatsApp at +44 7457 427223 with your order number and a brief description of your issue. We’ll respond promptly to help resolve it.