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Shipping Policy

Order Processing & Delivery Policy

By placing an order with Maira Atelier, you confirm that you have read and agreed to our policies and terms. This page outlines how we process, ship, and deliver your order.

Order Processing

  • Processing Time: All orders are processed within 3–5 working days.

  • Order Confirmation: You’ll receive an email confirmation as soon as your order is placed. We’ll then begin preparing your item for dispatch.

  • Working Days: We operate Monday to Friday. Orders are not processed on weekends or public holidays.

UK Delivery

  • Shipping Method: All UK orders are shipped using Royal Mail Tracked services for secure and reliable delivery.

  • Delivery Time: Once dispatched, UK orders typically arrive within 1–3 working days.

  • Tracking Info: You’ll receive a tracking number via email once your order has been shipped.

International Delivery

  • Delivery Time: International orders usually arrive within 5–10 working days, depending on your country and customs clearance.

  • Duties & Taxes: All international orders are shipped Delivered Duty Paid (DDP) — meaning we cover all duties and taxes. If you receive a customs invoice, contact us and we’ll handle it.

  • Urgent Delivery: For urgent delivery requests, please contact us via Instagram DM or email at info@mairaatelier.com.

Important Notes

  • Delivery Address: Please ensure your shipping address is accurate and complete. We are not responsible for delays or lost packages due to incorrect address details.

  • Potential Delays: During peak times, strikes, or unexpected disruptions, delivery may take longer. We appreciate your patience during such times.

  • Support: If you have questions about your order or delivery, email info@mairaatelier.com and we’ll be happy to help.

Order Cancellations

As we begin preparing your order as soon as it’s received, we are unfortunately unable to cancel orders once placed. If you’ve changed your mind, you’re welcome to initiate a return once the item is delivered.

Policy Changes

This policy may be updated at any time without notice. Please refer back to this page for the latest version.

Fraud Protection

We reserve the right to cancel any order we believe to be high-risk or fraudulent. If flagged, we may request proof of identity to proceed.

Please note: By shopping at www.mairaatelier.com, you accept and agree to this policy.