Frequently Asked Questions
Need to Know Before You Buy
Quick answers to the most important questions about our materials, delivery, and support.
What materials are your bags made of?
What materials are your bags made of?
We use certified full-grain calfskin, the highest grade of leather. It maintains its natural grain, ages beautifully, and is sourced from premium Italian tanneries.
How are Maira Atelier bags made?
How are Maira Atelier bags made?
Each piece is hand-crafted in Italy by skilled artisans. Every stitch, edge, and hardware component is inspected to meet luxury-grade standards before shipping.
How long does delivery take?
How long does delivery take?
- UK & EU: 3–5 business days
- USA & International: 5–9 business days
What is your return policy?
What is your return policy?
We offer 30 day hassle-free returns. Bags must be unused and returned with their dust bag and all original packaging.
Do you offer a warranty?
Do you offer a warranty?
Yes. Each order includes a 1-year craftsmanship guarantee, covering stitching, hardware, and structural integrity.
How can I contact customer support?
How can I contact customer support?
You can reach our team anytime at info@mairaatelier.com or via WhatsApp for faster replies.